Hi, I agree with Reiki Pixie,
I did mini reflex treatments at an open day and one of the clients happened to be chinese. She absolutely loved it, but said that it was so completely different to what she had experienced at home, as they used very firm pressure to the point of it actually hurting and that it was certainly not a relaxing experience for her. Please don't take this experience personally ( I know easier said than done), these people may have had an agenda and then again they may have expected something completely different. Take the experience and learn from it:
1. Communicate with the client - which I am sure you do anyway:)
2. You can't please all of the people all of the time
3. Believe in yourself, and please don't let this knock your confidence, Onwards and
Upwards as they say:)
Aroma Amethyst xx
Hi Wendy
Not a lot more to add. No wonder you're fuming. But please don't let one awful experience stop you.
Thanks again.
I have decided after a lot of reassurance from some good friends of mine and good old mum who is always the voice of reason that I am not giving up. Ive worked so hard for my qualifications and battled through so much to get there if I give up then they have won.
I have learnt so much from this and I have decided to give a customer satisfaction leaflet after each treatment so should this occasion arise again then I can show the customers that have been satisfied with my treatments.
I do believe this couple were out to fleece me and they check out of the hotel tomorrow, it would be interesting to see if they settle their final hotel bill without any hassle...... I doubt it! Apparently they have been sending meals back all week and complaining about everything. Why oh why is the customer always right??? if it was my hotel Id have thrown them out by now!
One thing I did wish for today to ruin the rest of their holiday and it happened...it rained!!!! mwhahahaha 😉
sorry a bit childish but it kind of compensates slightly for the upset and lack of sleep that this woman has caused me.
thanks again everyone.
Hi Wendy,
Just wanted to add to everything everyone else has said, don't let this knock your confidence. I am a massage therapist and not very knowledgable about reflexology, but I do know that one man's meat is another man's poison... I have some clients who absolutely love my massages, and occasionally clients who I know will never come back for a second. It's a very individual thing. You had a genuine reason for not going any deeper (I have had the same thing during a massage with a lady in her 70s all skin and bone and suffering from heart disease who asked for deeper pressure, but I simply did not feel able to apply a much deeper pressure without causing damage), and as long as you were confident in your reasons she had no reason not to pay.
It's probably not a situation we come across very often - we too-polite British would almost always pay up and smile that it was lovely even if it wasn't to our taste.
I understand totally your frustration and anger, and in your shoes I think my confidence would also have plummeted, being a relatively newish practitioner.
This lady does indeed sound like a 'right piece of work' - try and forget the whole unpleasant experience, carry on with the good work you are doing, and remember that karma will get her in the end....
Much love and good thoughts,
Gaynor
PS Try not to blame the hubby too much - i know it's cause to scream out loud that they have walked away not only without paying but better off, but it was a simple mistake probably made under pressure from an unpleasant man! I'm sure he understands every bit of your frustration and hurt and is absolutely kicking himself....
Hi Wendywoo,
Glad you are not going to be put off, just remember as others have said Karma.
As they say Karma is a bitch and she slaps really hard......I heard that recently and I like the sentiment:) especially in this case.
Aroma Amethyst
Hi Wendywoo,
Glad you are not going to be put off, just remember as others have said Karma.
As they say Karma is a bitch and she slaps really hard......I heard that recently and I like the sentiment:) especially in this case.Aroma Amethyst
HeHe Love it! so true lol
Just a quick update, Ive had two further bookings from a different client who has never had reflexology or IHM before and she LOVED it! I constantly checked with her the pressure and her comfort was ok and on the advice of another wise friend I asked her if she would kindly fill out a customer satisfaction sheet so I can keep them and show them should anyone else be unhappy.
I am compiling a report to the hotel stressing how badly I felt they dealt with the complaint and that I wish it to be filed for further reference should the need arise. I have learnt so much from this experience and have put it down to a bad experience. The couple were apparently a nuicence to the hotel and staff constantly complaining and sending food back....Id have banned them personally if I were the manager. Can do without people like that bringing the place down.
I also felt strongly that not slinging the woman around the room or bashing her feet constituted a FULL refund! (give me 5 minutes with her now though!...;) I would happily carry those tasks out!!! )
Anyway I got paid today without any hitches and now its onwards and upwards.
Thanks everyone again
xxx
Glad to hear you have had a better experience and a bit of a learning curve too, just remember - Karma !!!!!:D
Just a quick update, Ive had two further bookings from a different client who has never had reflexology or IHM before and she LOVED it! I constantly checked with her the pressure and her comfort was ok and on the advice of another wise friend I asked her if she would kindly fill out a customer satisfaction sheet so I can keep them and show them should anyone else be unhappy.
I am compiling a report to the hotel stressing how badly I felt they dealt with the complaint and that I wish it to be filed for further reference should the need arise. I have learnt so much from this experience and have put it down to a bad experience. The couple were apparently a nuicence to the hotel and staff constantly complaining and sending food back....Id have banned them personally if I were the manager. Can do without people like that bringing the place down.
I also felt strongly that not slinging the woman around the room or bashing her feet constituted a FULL refund! (give me 5 minutes with her now though!...;) I would happily carry those tasks out!!! )
Anyway I got paid today without any hitches and now its onwards and upwards.
Thanks everyone again
xxx
Hi honey, so sorry to hear you've had such a rotten experience. (If you had pressed harder, she may well have complained you did some damage(!) ) Take pride in the fact you stuck to your guns while still taking her wishes into account - that's being professional!!!
My first thought, also, was that this woman was trying to get out of paying. Ah well. It's not a good way for her to live, and will not be doing her any favours, however it must seem(!)
One thing that works for me is the old, write a furious letter you don't send, trick. Just get it all down on paper. Apparantly, through some psychic 'link' we all have, the message gets across!
All the best xx