Oh dear. My boyfriend had the same problem with Thomas Cook last year with a snowboarding holiday. I wrote two letters of complaint and i did get a response, but with no real happy ending. It appears these people can get away with robbing our money!
sorry to say but i think they are all as bad as each other. i have had several crappy experiences with thomson and a recent one with first choice! once they have your money they dont seem to care 😡
Good experiences
Hi all,
Since all the posts so far appear to lean to the same side, perhaps a bit of balance will not go astray.
My wonderful wife and I booked a lengthy and complex holiday through Thomas Cook. It involved staying at four countries (Singapore, Australia, NZ and Thailand) the use of two international carriers (BA and Qantas) and several local carriers, numerous hotels and excursions; all in all a pretty complex operation.
I took the precaution of booking through the local high street outlet of Thomas Cook for the far higher levels of security it provides. I have nothing but praise for the persons who handled our complex itinerary, designed by yours truly.
Even when some hotels initially booked ran into unexpected problems, alterations etc.
Every single excursion booked was delivered to perfection. Several hotels eg in Sydney, Uluru, Cairns, Christchurch, Bangkok and Singapore were exceptional and none, I repeat none was bad.
Previously we had booked thru Lunn Poly (now Thomson) and had no problems.
Of course, I sympathise with those who have had problems, but mostly the agents do a good job, in my experience. They have to be guided though, and I am fortunate in being able to provide a lot of guidance.
Regards.
Prashna
Interesting that you should say that Prashna - I have always booked everything myself and usually direct with the airline etc. The one time I didnt was when I was let down! The only trouble is that it can take a while to get it all together. The last 'big trip' I organised was similar to yours - 6 flights with 4 airlines, hotels on two continents etc. It took me all day to research and book everything but I saved approx £3500 by doing it myself.
Interesting that you should say that Prashna - I have always booked everything myself and usually direct with the airline etc. The one time I didnt was when I was let down! The only trouble is that it can take a while to get it all together. The last 'big trip' I organised was similar to yours - 6 flights with 4 airlines, hotels on two continents etc. It took me all day to research and book everything but I saved approx £3500 by doing it myself.
You must have a very understanding wife/partner, Graham.
I am very pleased for you.