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Case Study gone horribly wrong and data protection questions?

RobynM · 2007-09-25T14:01:09Z

Hi everyone, I'm new on this site, found out about the link last week and have had an (all consuming) last few days intrigued by all the comments, information and support on here... very hard to pull myself away to do some much needing writing up of case studies! What a great place to be... I'd like to share an experience - hoping to get some guidance and help in understanding something that took place last night with a case study - I'm studying Reflexology by the way and am a qualified massage therapist, and practice reiki. I was introduced to this case study, lets call her Ms B, by a very dear friend who is also a holistic therapist. Mrs B is one of her clients and had apparently shown an interest in reflexology as a therapy but due to financial constraints could not afford treatments. Mrs B has a number of conditions currently causing her distress, a number of them emotional and psychological, she believed reflexology would help her. She'd expressed an interest and a willingness to be a case study and my friend passed me her details. I contacted her a couple of days after and she came for the first session two weeks ago. We diarised all five future treatments to take place at the same time on a monday evening and proceeded with the treatment. After the treatment, she said she'd forgotten to mention she was taking the following week off and would be visiting with friends, so could not make the following monday, but would return when she got back. I completely forgot she'd mentioned this and forgot to update my diary. Last monday when she didn't arrive, I phoned her asking if I'd misunderstood and got my dates muddled and whether or not the session had been cancelled, I said I'm sure it's my mistake, could she get back to me to confirm the next treatment. I did not hear back from her and I assumed she no longer wanted to come as a case study. Yesterday evening, she arrived for her treatment. I welcomed her and asked if she'd got my message, I said that I'd got myself confused and must have completely forgotten she was going on holiday hence the voicemail, she said she hadn't got my message and I said that's odd, we'll have to check your mumber. I said I was glad to see her and showed her to my treatment room and proceeded with the the pre-treatment consultation (how she'd been, any changes, etc. etc). She didn't look very comfortable at all and said she'd had quite an adverse reaction to the first treatment, she'd been emotional, teary and felt quite depressed for a few days after. She then very quickly asked me whether I'd written her chart up (?). I didn't know what she meant and asked her to explain, she raised her voice and said, 'I'd like to read what you've written about me'. I felt very uneasy and sensed she was on edge, I was grappling with possible explanations thinking she's put out that we'd had the misunderstanding about her holiday dates, that I'd left her a voicemail asking her to confirm, my mind was reeling for a possible explanation, I was just so unprepared for what was transacting between us. I tried to explain that the foot chart I was making notes on at the last session and would infact be making notes on again this session was for my reference for what I'd written up our first session. She demanded to know what I'd written about her saying it's about her, she has a right to read what's been written about her, she said I'm disapointed, I thought your tutors would give you comments about me and what's wrong with me. I was quite stymied, I couldn't think of anything to say and could feel myself on the verge of tears, I told her I'd not handed anything in that I'd written up about her as yet because she'd filled in, but not signed the consent form last time and I was a little behind with my case studies in any event (I did not tell her that I thought she wasn't coming back because she'd not responded to my messages and I'd made that assumption and therefore wasn't going to spend three plus hours writing her up if she wasn't coming back). She sat up, took the consent form I'd given to her to sign at the start of the session, folded it up and said I came here to find out what's wrong with me and I have a right to know what you've written up. I was extremely uncomfortable and wanted her to leave, I tried to stay calm and said, I think we've misunderstood onanother, I'm not qualified to make any diagnosis, you're here to receive a reflexology treatment and I'm doing the treatment on you at no cost to enable me to learn and become proficient in this therapy. I am required to write up my own interpretation and that interpretation is then marked by the school and my tutors, that is targetted at my tutors as the audience, not you. She was extremely uptight by this stage said what difference does it make, I have a right to see what you've written about me, I don't see why I can't see what you've written up. She stood at the door angry, saying she was wasting her time, she'd never heard of this non...

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purplepeach

Sep 27, 2007 1:16 pm

(@purplepeach)

Estimable Member

Joined: 19 years ago

I don't think anymore can be said. Things are amazingly taken the wrong way and blown up out of all proportion some times. In my case there is no more comment!

Posts: 32

Posh Totty

Sep 27, 2007 1:21 pm

(@posh-totty)

Eminent Member

Joined: 19 years ago

I don't think anymore can be said. Things are amazingly taken the wrong way and blown up out of all proportion some times. In my case there is no more comment!

Wow you lot are so judgemental. Purple Peach was just making a suggestion to someones problem, yeah maybe it wasn't the best way of putting it, but all this talk about legal stuff, solicitors, breaking the law. You get so wrapped up in your perfect selves. (I don't think so) GET A LIFE YOU LOT.

Posts: 7639

sunanda

Sep 27, 2007 1:35 pm

(@sunanda)

Illustrious Member

Joined: 23 years ago

Excuse me, posh totty (what a wonderful name BTW, is it ironic?) but as a totally disinterested non-therapist observer on this thread, I really don't think there's any need for the wooden spoon to come out. There are people on here who make - or hope to make - a living by practising their therapies and in today's litigious society it makes perfect sense to be sure of one's legal liabilities and obligations. No one wants to be on the receiving end of an accusation of malpractice. Inflammatory expressions such as 'GET A LIFE YOU LOT' (in caps no less) are really not the way to go. Sorry, but that's the way I see it - and no, I'm not a mod, just a long term HP member.

With love
Sunanda x

Posts: 32

Posh Totty

Sep 27, 2007 1:43 pm

(@posh-totty)

Eminent Member

Joined: 19 years ago

Thank you Sunanda I'm glad you think my name is wonderful. I didn't have to think long and hard about it.. It is just 'ME' I'm POSH, I'm LOADED and I am TOTTY XXXXXXX

Posts: 1801

Healistic

Sep 27, 2007 1:46 pm

(@healistic)

Noble Member

Joined: 20 years ago

Wow you lot are so judgemental. Purple Peach was just making a suggestion to someones problem, yeah maybe it wasn't the best way of putting it, but all this talk about legal stuff, solicitors, breaking the law. You get so wrapped up in your perfect selves. (I don't think so) GET A LIFE YOU LOT.

Judgmental, NO, just relaying the facts as we see them.

No one has said they are perfect or have given the impression that they need a life.

Many people on HP give their opinions and advice freely and without reservation. If their opinions and advice can help some one in their chosen therapy then IMO that is a good result and a credit to HP members.

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Case Study gone horribly wrong and data protection questions?

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