Breakdown of Questions (As of October 2007 Subject to Change)
Types of Business 5
Partnerships - no registration no audited accounts
Ltd co - establishes business as separate legal entity
What is a partnership
What does a sole trader involve
What is one of the disadvantages of working from home
What is true about a partnership
What is a sole trader
What is a limited company
How many people are required to set up a Ltd Co.
1) A partnership is a business involving:
a) One individual having a share
b) Two or more individuals having shares
c) Four individuals with only having three shares
d) One individual having sole responsibility for the business
3) Which type of business carries the greater financial risk?
a) Sole trader
b) Limited company
c) Partnership
d) Home visiting
5. Which is not requirement for forming partnership
a. must register business
b. must inform tax office that you are self employed
c. name and advertisement on stationary
d. check any name used for trading purposes is legally acceptable
2. What is the disadvantage of home visiting
a. visiting people in their own environment
b. contractual obligations
c. safety/insurance considerations
d. competition from other therapist
Acts and Legal Entities - 10
Acts covered - including consumer protection, trade description data protection health and safety act and manual handling
When can you take maternity leave
What does data protection involve?
1. under RIDDOR how long should you keep an accident book
1- 6 months
2- 1 year
3- 2 years
4- 3 years
Suggested answer: B
8. Which is true with regard to licences to practise
a. charge for license
b. no charge for license
c. charge will depend upon size of town in which salon is based
d. only charge if you are running a home visiting business
6. The regulation of wearing surgical gloves is governed by
a. data protection
b. health and safety
c. consumer protection
d. manual handling operation
10. Why should data be securely stored
a. to protect therapist from client reading data
b. to protect client from being sold an incorrect product
c. to protect client from anyone other than therapist accessing private information
d. to ensure that all therapists and receptionist in clinic have access to client data
5) Who is responsible for ensuring that there is adequate lighting in a working area?
a) The electrician
b) The employee
c) The employer
d) The receptionist
18. Why was the supply and Services Act introduced
a. to protect supplier from complaints from consumer
b. to protect supplier from complaints from salon
c. to protect salon from complaints by supplier
d. to protect consumer from goods and services that are not as stated
Finance and Costing 5
What is VAT input
What is VAT Output
What would you include on VAT return
Another name for fixed costs
What is the best practice when taking payments for a full course of treatments
What is cash accounting
What is the benefit of cash accounting in relation to VAT - answer was you only pay VAT on money received.
When are you liable to pay statutory sick pay? (after 4th day)
What would be a good practise when stock ordering
What give an advantage for being VAT registered
What is the maximum VAT you pay if you earn more? options were 30%, 45%, 40% and 20%
What is a variable cost?
What is net profit
Purpose of a balance sheet
Advantage of computerised stock control
Q. What information does not need to be given on records when completing Vat returna. value of input tax on sales
b. value of output tax on sales
c. amount of total purchase exclusive VAT
d. amount of total sale exclusive VAT
Q. What is an example for fixed cost
a. rent
b. supplies
c. communications
d. power
Q. Which of the following is true?
a) Employees only need to have a verbal pay statement
b) Employees only need to have a verbal, itemised pay statement
c) Employees must have a written, itemised pay statement
d) Employees do not need to have any pay statement
Q. The information recorded in a petty cash book would include:
a) Salary of each employee, date paid
b) Amount of cash used, and reason for transaction
c) Payee number, date
d) Amount of money owed, date invoice received
1. An employer is obliged to inform the employee in writing of any change in terms of employment within
A. Six months of the change
B. Three months of the changes
C. One month of the change - think it's C
D. One week of the change
19. What is the Trade Descriptions Act
a. act safeguarding the consumer from unsafe treatments
b. act regulating terms of business between client and salon
c. act describing the process involved in registering a business
d. act making it an offence to offer for sale goods or services that have been falsely described
11. What is variable costs
a. costs related to professional membership
b. costs related to how busy you are
c. costs related to professional indemnity insurance
d. costs related to an agreed overdraft facility
Advertising and Promotion 5
What is marketing
What shouldnt you do when giving a presentation
A question on good selling techniques
What is a niche market?
Which of the following is the cheapest method of advertising?
How would you plan a talk/demo and conclude it
13. When is the best time to take questions when giving a demonstration
a. at the beginning
b. at the end
c. in the middle
d. no questions should be taken
Professionalism 5
What do you understand about client confidentiality?
In which instance might confidentiality be broken?
What is unprofessional (wearing lipstick/nail polish/etc etc)
When should you refer to consultation card
How to get CPD points
What you need to treat child under 16
Conversation in the clinic should be (ethical and client led)
4. When dealing with negative feedback do you:
A. Tell the client it was not your fault
B. Listen to what the client tells you, discuss the problem with him/her, offer and alternative treatment
C. Listen to the client and then give him/her your opinion
D. Tell the client he/she is incorrect in their statement
35. When dealing with negative feedback
a. tell the client to talk with you next time
b. encourage the client to talk
c. tell client to talk to the receptionist about it
d. tell the client not to come back
Ethics 5
Conversation should be - ethical and client led
2. Referral procedures are defined as referring:
a) To correct products for treatment
b) To client consultation records
c) To case histories
d) The client to his/her doctor or other therapist
31. Which of the following is unethical practice
a. not following the instructions in a referral letter from a doctor because you feel they are unsuitable for your client
b. scrupulously following the instructions in a referral letter from a doctor despite feeling they are unsuitable for your client
c. treating a client irrespective of race, creed or social status
d. not accepting a client who is being currently treated for the same condition by another therapist or practitioner
Health and Safety 5
Risks of home visits - insurance and personal safety
what is the first aid for migraine
First aid for a minor cut
What is an employee not responsible for regarding health and safety
Who is responsible for wearing gloves?
What does first-aid mean?
What shouldnt you use the multi-purpose dry power extinguisher for
First aid for asthma
2. what would you use a carbon dioxide fire extinguisher for?
1-plastic only
2-chip pan
3-wood only
4-petrol
Q3) what is the correct first aid for sunburn?
a) Cool the affected area in a cold bath for 5 minutes, sip water, apply antiseptic cream. If severe obtain medical aid
b) Cover the casualty's skin with light clothing, move into the shade and give sips of water. If severe obtain medical aid
c) Cover the casualty's skin with light clothing, move into the shade, cool the affected area by sponging or immersing in a cold bath for 10 mins, take frequent sips of cold water and apply calamine lotion or after sun products. If severe obtain medical aid.
d) Cover casualty with a blanket, place in the shade, cool the area with calamine lotion or after sun products, place a light bandage over the area, give occasional sips of cold water. If severe obtain medical aid.
7. The correct First Aid for a nose bleed is to:
A. Pinch the bridge of the nose for 10 mins and ask the client to lean back. If bleeding does not stop call for medical assistance -think it's A.
B. Pinch bridge of nose for 10 mins and ask the client to lean forward. If bleeding does not stop call for medical assistance
C. Pinch the tip of the nose for 10 mins and ask client to lean back. If the bleeding does not stop call for medical assistance
D. Pinch the tip of the nose for 10 mins and ask the client to lean forward. If the bleeding does not stop call for med. assistance
8. First Aid for an electrical burn is:
A. Place a clean fluffy material over the burn and dial for an ambulance
B. Flood the injury with cold water, place a clean non fluffy material over the burn and call for an ambulance
C. Flood the injury with warm water, place a clean non fluffy material over the burn and call for an ambulance
D. Flood the injury with cold water and place an adhesive dressing over the burn, call for an ambulance
Which of the following is NOT required to be listed on products?
a) Country where manufactured
b) Size
c) Ingredients
d) Colour
In a busy salon/clinic how regularly should all electrical equipment be checked for electrical safety?
a) Once a month
b) Every 2 months
c) Every 6 months
d) Every 2 years
29. When giving first aid to a person suffering from heat exhaustion, the water and salt solution should consist of:
a. one teaspoon of salt per 1 litre of water
b. half a teaspoon of salt per 1 litre of water
c. two teaspoons of salt per 1 litre of water
d. one tablespoon of salt per 1 litre of water
4) When should an injury at work be reported to the appropriate authorities?
a) If it results in one day off work
b) If it results in 2 days off work
c) If it results in more than 3 days off work
d) It should always be reported
Which of the following is a health and safety consideration?
a) Working hours and dismissal procedures
b) Health insurance and sickness benefits
c) Safety and health in the work place
d) Employees having the correct qualification for carrying out treatments
Hygiene 5
What sterilisation method uses heat
What does a UV cabinet do
What is an example of fungal infection
Example of bacterial infection
How do bacterial infections multiply
Before disinfecting what do u do
What is a virus
how does bacteria replicate
How does a virus spread
When should u were gloves
What is the best way of sterilising
Where does fungus bacteria grow? (Reproduced at spores)
Where does bacteria grow? at the site of infection
What is a fungi
Example of a fungal infection - tinea pedis
Definition of a pathogen
Hot bead sterilisers are suitable for small metal objects
How would you dispose of a contaminated substance?
a) Place in a plastic bag and dispose in a refuse bin
b) Seek advice on the method of disposal from the local environment health and trading standards office
c) Dispose in a local authority dump
d) Wrap in newspaper and dispose in refuse bin
9. The effects of ultra violet cabinet are:
A. To sterilize
B. To destroy fungi only
C. To store previously sterilized equpment - think it's C but this is not an effect but it's purpose?... Are they trying to catch us out with this one?
D. To destroy bacteria only
3. What is a toxin?
A. A poison of bacterial origin? (A?)
B. The science of muscular disease
C. A poison of fungal origin
D. The science of viral disease
5. When should a therapist/practitioner wear disposable gloves?
A. When a client presents with erythema
B. When a client presents with couperose
C. When there is a possibility of exchange of body fluids - think it's C
D. When the skin on the therapist's / practitioner's hands is rough to the touch
4. What of these is an example of bacterial infection?
A. Psoriasis
B. Eczema
C. Warts
D. Boils - think it's D
1) How hot should water be when rinsing equipment after it has been washed prior to sterilisation?
a) Between 40C and 50C
b) Between 50C and 60C
c) Between 60C and 70C
d) Greater than 70C
2) Which of these is a chemical used in sterilisation liquids?
a) Magnesium
b) Glutareldehyde
c) Zinc oxide
d) Guanine
5) Fungal infections are:
a) Reproduced by the nervous system
b) Reproduced inside the human cell
c) Reproduced at the site of infection
d) Reproduced by spores
Consultation and Contraindications 5
When doing a consultation what type of questions do u ask
What does knowing your limitations involve? (knowing when referring)
What kind of question would u use when doing a consultation form
What is a local contra indication
How should you conduct your initial consultation with client
What would you advise for aftercare
28. A contra indication is
a. a reason to treat without permission
b. a reason not to treat unless permission has been gained
c. an agreement concerning a course of action
d. a disagreement concerning a course of action
Is a medical contra indication
when the therapist/practitioner is on medication
client has a condition that makes it unsafe to treat at all times
therapist/practitioner may treat after medical permission has been obtained or client has identified the condition
client has a condition that makes it unsafe to treat in more than one area
14. do you do when your client gets embarrassed during consultation
a. no eye contact
b. keep eye contact
c. stop consultation and start massage immediately
d. make another appointment for some other day
these questions have been a great help. I have my A&P, holistic massage and business studies papers tomorrow. Have spent hours,days, weeks revising but im now in a state of panic. Many thanx to all those that hav contributed to these pages, hope to remember some questions and return the favour. Goodluck to anyone doing future exams xxx
Happy!!
Thanks for them,, ive my exams in may trying to get on top of all, how did u find it? Im doing beauty therapy itec
PLEASE HELP - Hi there, wondering if anyone ilooking at this site could help me. Doing my exams on the 31st March and have not received any written information regarding the Professional Conduct and Business Awareness Exam. Is it the normal practice to be referred only to this web-page and told to get past exam questions as to way to learn what we need to knowand if so, where on this site do I find the descriptions of the Acts we have to know? Thanks a mil, really starting to panic
This paper is all rite, if ya do the above papers i posted u should be fine!