14th August 2010, 11:24 PM
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#7 (permalink)
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Senior Member
Join Date: Sep 2003
Location: Essex UK
Posts: 623
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Even though you asked if anyone had done a course 'recently', I'm just going to quickly say that I took a course a few years ago and thought it was fantastic. I found it especially useful when it comes to phrasing things. Even though much of it has been forgotten, I've always remembered a few communication techniques which I still use now.
Great example of what I learned was the difference between saying something like 'You MAKE me angry because....' and 'I feel angry because....' And getting someone to stop ranting by using the 'broken record technique' by calmly repeating thier name until they do actually stop and you can get a word in edgeways. Or saying 'Can I make a suggestion?', rather than, 'If I were you I would...' There are too many examples to cite here...
There was also an examination of behaviour types exhibited by people you're dealing with and how to respond to those behaviours.
It was a really good course. Do it!
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