16th May 2008, 11:56 AM
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#2 (permalink)
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Super Member
Join Date: Oct 2005
Location: South Africa
Posts: 1,197
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Not sure about any 1 day courses but, it seems to me you did all right. One of the most important lessons I learnt was to be comfortable with not saying anything. We were told to use a lot of hmmm, and aaaah's and often repeating back to the client what they had just said - also shows you are paying attention. ie. He makes me so angry! - you would just say - Angry?.... If you are quiet (or nodding your head, or.....) they feel the have to keep speaking and that is what it is about.
Other than that - ask open question:
How do you feel about that
What does that make you feel like
How does (angry, happy or whatever) feel to you
Who makes you......
What would happen if......
What stops you.....
Can you think of a time.......
Oh yes - we were told never to start a question with WHY because people see that as a threat ( why did you not clean your room, why did you do it like that....... sure you get the drift!).
It is all about getting them to talk without you leading them. To me, at the end of the day it is not about the 'contents' of the story but about the client's emotions - doesn't matter who did what - lead them to their feelings, how they felt, what they are thinking etc. I think by just being able to talk it through without interuption often they have a lightbulb moment!
Another big thing is not to be scared to point them in the direction of somewhere they can get more help if needed. A list with the local AA, a centre for abused persons, etc. is very handy when needed.
Hope this helps a bit.
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Jo
Find the place within you where you know your own self worth, the part of you that is pure love and self-acceptance.
www.artbyjoey.co.uk
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